This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

Potential Career Outcomes

Individuals will be able to carry out the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

Who Could Enrol

This course is suitable for a variety of learners such as:

• Those who would like to obtain new skills and knowledge, including those who are changing careers
• Those who wish to obtain a qualification in order to obtain employment in a business service job role
• Those employed within a business service job role and wish to gain a qualification and/or have their skills recognised.

This qualification includes 16 units of competency which comprise of 8 core and 8 elective units. Elective units have been carefully selected based on the industry consultation to ensure the learners achieve the desired vocational outcomes of the course.

Units of Competency:

Core Units:

• CHCCCS007 Develop and implement service programs
• CHCCOM003 Develop workplace communication strategies
• CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
• CHCDIV003 Manage and promote diversity
• CHCLEG003 Manage legal and ethical compliance
• CHCMGT005 Facilitate workplace debriefing and support processes
• CHCPRP003 Reflect on and improve own professional practice
• HLTWHS004 Manage work health and safety

Elective Units:

• CHCCCS004 Assess co-existing needs
• CHCCSM004 Coordinate complex case requirements
• CHCCSM005 Develop, facilitate and review all aspects of case management
• CHCCSM006 Provide case management supervision
• CHCCSM007 Undertake case management in a child protection framework

The above elective units have been selected based on the industry requirements and in relation to the vocational outcome. CBTC may consider offering other preferred elective units based on the applicable training package requirements.

Duration:

52 weeks.

Study commitment required:

We recommend a learner would require a minimum of 35-45 hours of commitment per week to complete this qualification. This includes participation in class, homework and self-study, work placement hours, assignment activities and assessments.

Training delivery method:

Training is delivered in a blended mode including mixed mode, scheduled face-to-face learning in class and online learning activities.

Assessments methods:

Written assessment, Practical exercise, Role plays, Case studies, Project, and Workplace Observations.

Age:

Minimum 18 Years

English:

• Completed Year 10 or equivalent; or
• Minimum 1-year work experience communicating in English

LLN:

Completion of LLN Assessment at Level 3 of Australian Core Skills Framework (ACSF).

Academic requirements:

• Year 10 or equivalent; or
• Completed a Certificate II or higher level qualification

Physical requirements:

This qualification requires working in a home and community care services environment which may involve: 

• working for long hours standing and walking
• frequently engaging in manual handling tasks i.e., bending, squatting, kneeling, carrying, and repetitive movements for direct support.

Technology requirements:

This course is offered in a blended mode and the learning resources are accessible online through our Learning Management System. To ensure access to the learning resources, you would require:

• a Personal Computer/Laptop/Tablet or any Mobile device
• appropriate software e.g. Microsoft Office to engage with the learning and assessment
• High speed internet connectivity
• Audio-visual tools to engage with the interactive video materials
• Basic computer skills to engage with the LMS and in live online learning sessions

USI Number:

Valid USI number is required. Ask us if you require any assistance in creating it on your behalf.

Other requirements:

• Valid and current email address
• National Police Check
• Working with Children Check or Working with Vulnerable People Check

Requirements

Approval of the facility

Documents required

• Work Placement Agreement between CBTC and the employer;
• Insurance Certificate for undertaking work placement;
• Work Placement Logbook and other related materials.

• Any other evidence requested by the employer e.g., proof of vaccination etc.

Undertaking work placement

• the workplace, their policy and procedures and the do’s and don’ts;
• the requirements of the work placement and the activities to be undertaken;
• the evidence to be recorded in the Work Placement Logbook.

Payment Options

CBTC recognizes that our learners may need flexibility in managing their fees. To assist them, we provide a structured Payment Plan option that can be tailored to their needs.

Payment Plan

You have the freedom to make payments according to an agreed-upon amount and duration. Please be aware that CBTC does not accept any single payment of fees exceeding $1500.

Government Funded

If you enroll under a government-subsidized option, your fees will adhere to the funding regulations set by the respective funding body. Please consult the enrollment officer for additional information.

• • ACT 
  • NSW – Smart and Skilled Program

*If you do not qualify for government funding, please reach out to our support team for alternative options.

Why CBTC?

Versatile Training Modalities:

• • Traditional Classroom Setting
  • Online Instruction
  • Blended Learning Approach
  • Workplace-Based Training

Our Nationwide Reach:

• • Greater Sydney Region
  • ACT: Belconnen

Benefit From Expertise

Our instructors are seasoned industry professionals with extensive experience.

Government Subsidized Training Organization

• • NSW
  • ACT
  • Centrelink

*Please be aware that not all courses are covered under each of the aforementioned government subsidized options. Kindly verify eligibility and availability at the time of application. Eligibility criteria apply.